Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every quote names the construction (knitted body or panel construction in leather or synthetic), the branding method matched to the material (stitched woven or leather patch on knitted covers — direct embroidery is not offered on knits because it puckers the fabric — and direct embroidery or debossing on panel covers), and the retention system including closure type and throat or cuff depth; putter covers are patterned separately for blade and mallet head shapes and fairway and hybrid covers to their own head volumes, and where an order covers a mixed group a blade/mallet split in the same design is quoted rather than a single pattern; artwork, colours, patch dimensions, closure specification and per-size counts are held against the customer’s account so that repeat and top-up orders match the original run, and where an exact colour or material match cannot be achieved on a repeat this is confirmed before production rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.